Bilingual Medical Case Manager – Asheville Office

Western North Carolina AIDS Project (WNCAP) is dedicated to preventing new cases of HIV/AIDS and promoting self-sufficiency in people living with HIV. WNCAP provides HIV-related client support, prevention, education and advocacy activities guided by the belief that all people are entitled to equal access to health care.  WNCAP employs 20 people and has 3 locations in Western NC.

Working under WNCAP’s Case Management Supervisor, the Bilingual Medical Case Manager’s primary role is to identify & mitigate barriers to medical care for People Living with HIV, in particular WNCAP’s Spanish speaking clients.  Travel is required for trainings, conferences, meetings, client-home visits, and client transportation.

This is a full-time nonexempt position.  Regular work hours are 9am-5pm Monday-Friday with 1 hour paid lunch.


Job duties include, but are not limited to:

  • Communicate effectively with clients in both English and Spanish, verbally and via written communication.
  • Complete Needs Assessment & Person-centered Care Plan.
  • Provide culturally competent services and help clients achieve their Care Plan goals.
  • Coordinate/link individuals to medical appointments.
  • Coordinate/link individuals to transportation for health-related appointments; and/or provide transportation for health-related appointments utilizing personal vehicle (mileage reimbursement is provided for use of personal vehicle).
  • Ensure access to all medications and provide adherence support and counseling.
  • Coordinate/link clients to appropriate resources/third party payors in order to maintain access to medical care and medications.
  • Coordinate/link clients to Behavioral Health and Substance use services, as appropriate.
  • Link clients to housing programs and/or rent/utility assistance; assist and support Client’s participation in housing programs to maintain housing.
  • Complete financial assessments to determine clients’ eligibility for financial assistance resources; link to appropriate resources.
  • Build collaborative relationships with other professionals in the community, including but not limited to; medical care providers/agencies, behavioral health providers/agencies, dental care providers/agencies, housing specialists, pharmacies, legal staff, etc.
  • Complete progress notes, 6-month review, and annual reassessment for all clients in case load.
  • Maintain clients’ case management chart following State/Federal guidelines for audits.
  • Support and respect clients’ autonomy.


4 year degree from an accredited College or University; or

Associate Degree with 2 years experience in a related field; or

5 years experience in case management or related human services fields.

Candidates must have the following skills in order to be considered for this position:

  • Ability to prioritize and multi-task case load
  • Thorough knowledge of local community resources
  • Ability to maintain client confidentiality
  • Competence in Microsoft Office (Word, Excel) and/or similar software
  • Strong written and verbal communication skills
  • Ability to empathize with clients from a variety of backgrounds
  • Awareness of issues that People Living With HIV face on a day-to-day basis
  • Ability to read, write, and speak both English and Spanish fluently
  • Valid driver’s license and vehicle liability coverage

Physical Requirements

  • Must be willing and able to spend long periods of time in stationary position working at a computer
  • Must be able to lift at least 25 pounds
  • Must be willing and able to drive long distances transporting and/or visiting clients

Compensation and Benefits

The Bilingual Medical Case Manager is a full-time nonexempt position based out of WNCAP’s Asheville office, located at 554 Fairview Road, Asheville NC 28803.  Salary range is $33-36k/year, depending on qualifications and experience.  Regular work hours are 9am-5pm Monday-Friday with 1 hour paid lunch.  Dress code is business casual.  WNCAP is a certified living wage agency.

Benefits include:

  • Partial employer-sponsored health, vision, and dental insurance
  • Life insurance
  • Paid time off
  • Paid holidays

WNCAP is an equal opportunity employer; females, minorities, veterans, and people with disabilities are strongly encouraged to apply.

To Apply

For consideration for this position, please submit a cover letter and resume, including “Bilingual Medical Case Manager” in the subject line, to:

Please note that due to the high volume of applications, we cannot respond to all correspondence received.



Thank you so much for your interest in WNCAP.