WNCAP Seeks Full Time Case Manager

The Western North Carolina AIDS Project (WNCAP) is conducting a search for a full-time case manager based in western North Carolina. A full position description is below.

The Western North Carolina AIDS Project is a non-profit organization serving 18 counties in North Carolina. WNCAP is dedicated to providing HIV related services to the people of Western North Carolina through client support, prevention education and outreach activities, in a collaborative and financially responsible manner. For more information about the organization please see: wncap.org

Interested applicants, who meet the minimum requirements, should send a resume and cover letter via email to:

Iosvany Gispert, Associate Executive Director


Please only use “Case Manager” as the subject of the email.


HIV Medical Case Manager  

Updated: May 2018

Direct Supervisor: Case Management Supervisor

The HIV Case Manager is responsible for providing or referring clients to supportive services, as needed, and submitting appropriate case management documentation.

Specific Duties and Responsibilities:

  • Conducts a complete intake and assessment of all new clients.
  • Informs clients of their rights and responsibilities and of WNCAP policies and services.
  • Determines clients’ eligibility for case management services.
  • Provides cutting edge medical and support case management services as appropriate.
  • Informs clients of resources and benefits available to them including but not limited to Medicaid, SSI, Food Bank, Purchase of Care Medicines Program, etc.
  • Promotes and respects clients’ right to self-determination.
  • Ensures that clients comply with medical care and medication regimens.
  • Provides guidance and support to clients in crisis.
  • Enters into a contract for case management with the client.
  • Follows accepted guidelines for case management, including preparing individualized care plans, regular re-assessments, and progress notes.
  • Assists clients to improve or maintain their quality of life through such efforts as budgeting, assisting in securing employment or vocational training, providing or referring clients to counseling or substance abuse treatment.
  • Refers clients to appropriate services to address their needs.
  • Submits billing records and maintains appropriate documentation for assessing client eligibility for financial assistance.
  • Provides financial assistance for eligible clients.
  • Documents all activities in a timely manner according to agency guidelines.
  • The candidate should have knowledge HIV/AIDS and it’s treatment in order to educate and provide treatment adherence counseling to clients, be willing to make home visits, participate in multidisciplinary teams that include medical and mental health providers.
  • Serve as a client advocate in medical, mental health, housing, social service and other settings, and coordinate/provide transportation to medical appointments.
  • Performs other tasks as assigned by the Case Management Supervisor.

Communication and Organization:

  • Establishes rapport with representatives of health and other community agencies.
  • Written and oral communication with public and staff is clear and distinct.
  • Has good working relationships with other staff members.
  • Uses time efficiently.
  • Conducts timely and appropriate processing of paperwork.
  • Conducts daily business with a positive disposition.


  • Honors clients’ rights.
  • Keeps clients information confidential.
  • Takes responsibility for own professional growth and is willing to increase skills.
  • Attends and participates in relevant meetings.
  • Maintains a professional appearance.
  • Has minimal absences.

Physical Requirements and Skills

  • Fluent in English
  • Has no significant restrictions in bending, stooping or lifting
  • Has eye/hand coordination and finger dexterity
  • Has intact or corrected visual acuity and hearing
  • Has reliable transportation
  • Has basic computer skills

Education and Job Qualifications:

  • Bachelor’s Degree, preferably in social work or a related field.
  • Two years’ work experience, preferably in a social service agency.
  • Strong interpersonal and communication skills.
  • Knowledge of community resources available to HIV+ persons.
  • Sensitivity to HIV/AIDS issues, and an ability to interact successfully with all persons affected by the disease.

Due to the high volume of applications, WNCAP cannot return phone calls about the position and, regrettably, may be unable to notify applicants of the status of applications until the selection process is complete.

The Western North Carolina AIDS Project is committed to building and maintaining a diverse staff and is an equal opportunity employer. People of color, transgender and gender non-conforming people, people with abilities in multiple languages, and people living with disabilities, including HIV, are encouraged to apply.